- Online Order Deadline
- All online orders placed Monday-Thursday before 1 pm Eastern Time will be shipped the SAME business day. Orders place on Fridays will be shipped the next business day (Monday). This is to prevent the chocolate from melting. Weekend orders and orders placed after the above deadline will be shipped the next business day. A “business day” is Monday through Friday.
- Eastern Time compares to other time zones as follows:
Eastern: 1 pm order deadline
Central: 12 Noon
Mountain: 11 am
Pacific: 10 am
- The Giant Fortune Cookie phone center observes these same deadlines. Please call us toll-free at 877-299-HUGE to place your order over the phone.
- Shipping Options
- Fast Deilvery Options
Same-day delivery is not available as all packages are shipped out from our bakery in Indiana, USA. The earliest possible delivery date is the next day if:
Order is placed Monday through Friday before 1 pm Eastern
- Overnight (or Saturday if order is placed on Friday) shipping option is chosen.
- Giant Fortune Cookie gifts sent to a business address will arrive by the end of the business day. You may NOT specify a time of delivery for your order; this is up to your local carrier.
- Weather conditions may delay the delivery of your order.
- Multiple Shipping Addresses
- Sorry, a separate order must be placed for each shipping address – but our online store will “remember” your name and address and save you time by pre-filling those fields the second time around!
- How to Send in Care of Another Person
- Put the “Care of” person’s name on Street Address 1
Put the person’s street address on Street Address 2
- Shipping to PO Boxes
- Unfortunately, we are unable to ship to PO Boxes due to the nature of our Giant Fortune Cookies.
- Shipping to APO and FPO Boxes
- Orders sent to military FPO (Fleet Post Office) and APO (Army Post Office) boxes must be shipped using USPS. Unfortunately, due to the distant locations of many military postings, we may be unable to ship to them during warmer times of year since it can take several days to deliver to these addresses. Please note: due to current world events we cannot guarantee arrival of packages sent to APO, FPO, or other military addresses.
- Shipping to Alaska, Hawaii or Puerto Rico
- Unfortunately we are unable to ship chocolate products to Hawaii and Puerto Rico.
For orders shipping to Alaska, orders will arrive in 2-5 business days when shipped via Standard ground.
- International Shipping
- Sorry, we are currently unable to ship to addresses outside the United States & Canada. If you live outside the U.S. but are sending a Giant Fortune Cookies gift to a U.S. address, please call 877-299-HUGE toll free and we will be happy to take your order. Please Note: If shipping to Canada the shipping rate will be different for international shipments. We will contact you via email or phone to inform you of the shipping charge and ask if you would like to proceed.
- Weather Issues
- Contact Us
Toll-Free Phone Numbers
To place an order: 877-299-HUGE
M-F: 9am – 6pm Eastern
Saturday & Sunday: closed
For Customer Care: 877-299-HUGE
M-F: 9am – 6pm Eastern
Saturday & Sunday, closed
Send a comment or inquiry to CS@giant-fortune-cookies.com
To fax Customer Care: 1-317-298-3690
For correspondence and returns:
The Giant Fortune Cookie Company
Attn: Customer Care
6249 Coffman Rd
Indianapolis, IN 46268